PROHIBITED ITEMS

The items below can NOT be sent and may result surcharges, delays, confiscation or even legal action by authorities.

• Animal skins
• Dangerous goods / Hazardous materials / Fireworks
• Knives/Daggers and Swords (unless permission given by Customs)
• Firearms
• Furs Ivory and ivory products
• Live animals
• Money, Negotiable items & Payment cards
• Pornographic material (audio, visual and written)
• Any Food / Drink (To USA or South America only, UK is fine)
• Passports / Birth Certificates
• Tobacco and tobacco products

The Items in this list can be sent but are not covered by Insurance for either loss or damage.

• White Goods (fridges, ovens, etc.)
• Glass / Ceramic / Marble / China / Stone
• Furniture (unless flatpacked and boxed)
• Televisions / Plasma & TFT Screens / Laptops / Monitors
• Any Food / Drink products (including celebration cakes etc)
• Alcohol
• Wine (unless in wine transport boxes)
• Perishable goods
• Personal effects (unless agreed with Customer Services)
• Plants / Seeds

Not all commodities can be shipped to all countries (please check with Customer Services if you have any doubt).

If you have any doubts about the goods you are to ship, please feel free to contact Customer Services who will happy to help you.

It is the shipper’s responsibility to comply with current government regulations or laws applicable in each country. Shipments are subject to inspection and possible delay by customs or representatives of other government authorities.

We will stop or suspend any shipments that do not have correct sender or delivery addresses within the label, or contains an address that is not recognised within the UK or Worldwide, if goods are returned due to address or contents issues we reserve the right to charge both a storage/admin fee and a return fee.

We reserve the right to refuse or suspend transportation of any package which does not set out contact details for shipper and receiver and of goods which, in our opinion, are not practicable for transportation or are not adequately described, classified or packed and labelled in a manner suitable for transportation and accompanied by necessary documentation.

We also reserve the right to delay or stop any goods that may inturn damage or destroy other goods sent in that consignment either within the UK or Worldwide or could prove a danger to our contractors their employees or our staff, see packaging advice for guidelines.